Play Smart.
Stay in Control.

1 Age Restriction & Eligibility

bjliv is an adults-only platform. All players must be 18 years of age or older to register an account, make a deposit, place any bet, or participate in any promotional activity on the bjliv platform. This requirement applies to all players in Bangladesh without exception, regardless of the type of game being played.

Upon registration, every new account is required to submit valid identity documentation for age verification. Accepted documents include a National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended immediately and all funds returned.

• Minimum age: 18 years old — no exceptions for any game type or promotion.
• Verification required: Valid NID, passport, or government-issued document submitted before withdrawal processing.
• Parental controls: If you share a device with minors, please use device-level parental control software to prevent access to bjliv.net.
• Suspected underage use: If you suspect a minor is using the bjliv platform, report it immediately to [email protected].

2 Deposit & Spending Limits

bjliv provides every player with the ability to set personalised deposit limits — daily, weekly, and monthly — directly from the Responsible Gaming section of their account settings. These limits restrict the total amount that can be deposited into your account within the chosen period and are one of the most effective tools available to keep your gambling within a budget you are comfortable with.

Deposit limits take effect immediately upon being set. If you choose to lower your limit, the reduction is applied instantly. If you wish to raise a limit, a mandatory 72-hour cooling-off period applies before the increase takes effect — this delay is designed to prevent impulsive decisions during an active session from undermining the protections you have put in place for yourself.

• Instant effect: Lowering a limit applies immediately with no delay.
• 72-hour increase delay: Raising a limit requires a 72-hour review period before activation to protect against impulsive increases.
• Loss limits: In addition to deposit caps, players may also set net loss limits per day, week, or month. Contact [email protected] to configure a loss limit on your account.
• Wager limits: Maximum single-bet stake limits can also be configured upon request, adding a further layer of protection for players who want to keep individual bets within a controlled range.
• Minimum limits: bjliv does not impose a minimum deposit limit value — you may set any cap you feel is appropriate for your circumstances, even as low as ৳100 per day.

3 Time-Out & Cool-Off Periods

A time-out is a short-term voluntary suspension of your bjliv account. It is designed for players who feel they would benefit from a brief pause from gambling without permanently closing their account. Time-outs are distinct from self-exclusion in that they are temporary in nature and your account data, balance, and settings are preserved throughout the period.

During a time-out, you will be unable to log in to your account, make any deposits, place any bets, or access your gaming history. Existing open bets placed before the time-out was activated will be settled normally in accordance with their terms. Any withdrawals already in progress at the time of activation will continue to be processed.

• 24-hour time-out: A one-day break — useful after an unexpectedly long session or a particularly frustrating loss.
• 7-day time-out: A full week away from the platform to reset perspective and review your gambling habits.
• 30-day time-out: A one-month cooling-off period for players who feel their gambling has been more frequent than intended over recent weeks.
• Custom duration: If the preset periods do not meet your needs, contact [email protected] to arrange a custom time-out period of any length up to 180 days.
• Immediate activation: All time-out requests are processed and activated within one hour of submission — contact [email protected] or use the account settings panel to request one.
• No marketing during time-out: bjliv will suspend all promotional communications to your account for the full duration of your time-out period.

4 Self-Exclusion Programme

Self-exclusion is a formal programme through which a player voluntarily requests that bjliv prevent them from accessing their account for an extended period. It is intended for players who recognise that their gambling has become a problem or who feel they are at serious risk of developing one. Self-exclusion is a serious, binding commitment — it is not a time-out and is not easily reversed.

To request self-exclusion, contact bjliv support directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and your chosen exclusion period. Our responsible gaming team will process your request within 24 hours. Once active, your account will be closed, your balance will remain safely held in your account, and you will be removed from all marketing and promotional communications immediately.

• 6-month exclusion: Suitable for players wanting a structured medium-term break to reassess their gambling habits with professional support.
• 1-year exclusion: A full year away from the platform, recommended for players who have identified gambling as a recurring source of financial or personal stress.
• 3-year exclusion: A long-term commitment for players who have experienced significant harm and require an extended recovery period.
• Permanent exclusion: An indefinite, irrevocable exclusion for players who wish to close their account permanently. This cannot be reversed under any circumstances.
• No early reversal: Self-exclusion periods of 6 months or longer cannot be shortened. Requests to reinstate an excluded account before the exclusion period has elapsed will be refused.
• Balance withdrawal: Players may withdraw their remaining account balance at any time during or after their self-exclusion period by contacting [email protected].

5 Warning Signs of Problem Gambling

Gambling becomes a problem when it begins to interfere with your financial wellbeing, relationships, work, or mental health. Problem gambling does not always develop suddenly — it often begins as recreational play that gradually becomes more frequent, more expensive, and harder to control. Recognising the warning signs early is the most important step toward getting help.

The following behaviours are recognised indicators that gambling may have moved beyond recreational entertainment and into harmful territory. If you recognise several of these in yourself or in someone you know, we strongly encourage you to reach out to bjliv support or one of the professional organisations listed in the Support Resources section below.

6 Self-Assessment Questionnaire

Answer the following questions honestly to help assess your current relationship with gambling. This is not a clinical diagnostic tool, but it is based on widely recognised gambling harm screening frameworks and is a useful starting point for self-reflection. If you answer "Yes" to three or more questions, we strongly recommend speaking with a professional support service.

7 Support Resources & Help Lines

bjliv actively encourages any player who is concerned about their gambling to seek independent professional support. The organisations listed below offer confidential, non-judgmental guidance for individuals and families affected by problem gambling. All support services are free of charge.

If you are based in Dhaka, Chittagong, Sylhet, Khulna, or any other city in Bangladesh and are concerned about your gambling or that of a family member, we encourage you to speak with a trusted medical professional or mental health counsellor. Your local upazila health complex or district hospital can refer you to an appropriate support service.

8 Contact bjliv for Help

bjliv's responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a deposit limit, request a time-out, initiate self-exclusion, or simply talk through your concerns with a member of our team, we are here to help. All responsible gaming requests are treated with complete confidentiality and are never shared with other departments or used for commercial purposes.

To reach our responsible gaming team, send an email to [email protected] with one of the following subject lines depending on your request:

• "Deposit Limit Request" — to set or modify a daily, weekly, or monthly deposit cap on your account.
• "Time-Out Request" — to activate a 24-hour, 7-day, 30-day, or custom cool-off period.
• "Self-Exclusion Request" — to initiate a 6-month, 1-year, 3-year, or permanent self-exclusion.
• "Activity Report Request" — to receive a full breakdown of your account activity for a specified date range.
• "Responsible Gaming Enquiry" — for any other question, concern, or request related to your gambling wellbeing.